Refund policy

Return & Refund Policy

Last Updated: July 2026

At Veloria78, we strive to ensure complete customer satisfaction. If you are not entirely satisfied with your purchase, we offer free returns and refunds under the terms outlined below.

30-Day Return Guarantee

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

Items must be unused, unworn, and in their original condition.
Original packaging should be included whenever possible.
Proof of purchase or order confirmation must be provided.

Free Returns Worldwide

We proudly offer free returns for all eligible orders worldwide.

To initiate a return, please contact our customer service team at support@veloria78.space before sending any item back.

Refund Eligibility

Once your return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for the refund to appear depending on your financial institution.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will provide a replacement or full refund at no additional cost.